Frequently Asked Questions
Everything you need to know about your Rebecca Vallance shopping experience.
What is the standard shipping timeframe?
We offer express shipping on all orders. Domestic orders typically arrive within 1-3 business days, while international shipping generally takes 3-7 business days depending on the destination.
How do I process a return or exchange?
We accept returns on full-priced items within 14 days of delivery. Items must be in original condition with all tags attached. Please visit our Returns Portal to generate your shipping label.
How do I find the right size for me?
Each product page features a detailed Size Guide and specific garment measurements. As our collections often feature tailored silhouettes, we recommend following the 'Size & Fit' notes for each individual piece.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options including Afterpay and Klarna.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, orders are processed quickly. Once an order is confirmed, we are generally unable to make modifications. Please contact our Customer Care team immediately if you notice an error.
Do you offer international shipping and who pays for duties?
Yes, we ship worldwide. For most international regions, duties and taxes are calculated at checkout so there are no additional fees upon delivery.